Welcome to the front desk

Contact Us

Start Your Wakax Experience

Reservations: +52 984 247 0039
Front Desk: +52 999 530 1515
reservas@wakaxhacienda.com
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Faq´s

  • How far is the Cancun airport?
  • Approximately one hour and a half from the Aiport to Wakax Hacienda (109 km).
  • How far is Tulum and Playa Del Carmen?
  • 1.- Tulum-Wakax:  13 minutes to Tulum Downtown (11.2 km). 
    2.- Playa del Carmen-Wakax: 38 minutes approximately to Playa (50 km).
  • Can I pay with a credit card or better in cash?
  • We receive payments by cash and credit cards. Payment can be made directly at the front desk, or we'll provide a unique payment link to pay with your card. Please request this option via email: reservas@wakaxhacienda.com
  • What time is Reception open, and how do I contact you during our stay?
  • Reception is open from 7am to 11pm every day.
    Direct chat via Whatsapp: +52 999 530 1515
    Direct call: +52 999 530 1515 (If the line is busy, please message us, and we'll get back to you as soon as possible.)
    Email us: recepcion@wakaxhacienda.com
  • What time is Check-in & Check Out?
  • Check-in at 3:00 pm & Check out at 12:00 pm.
  • Is there a transportation service to and from the Cancun Airport to Wakax Hacienda?
  • Transfers to and from Cancun International Airport can be arranged by the hotel with additional cost. Please contact Front Desk if you would like to request the service.

Frequently Asked Questions

What time is check-in/check-out?

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Is there laundry service?

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

Can I bring a pet?

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

Can I change my reservation?

Some plans and bookings made through specific channels are unchangeable. Please contact us for details on +81 92 844 8111.

Do you serve halal food?

Available upon request. Please let us know when making a reservation.

Is there a dress code for the restaurant?

Please refrain from wearing tank tops, flip-flops and slippers.

Are children allowed in the restaurant?

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

Are vegetarian dishes available in restaurants?

Available upon request. Please let us know when making a reservation.

Is there a dress code for the restaurant?

Please refrain from wearing tank tops, flip-flops and slippers.

What's the cancellation policy?

Cancellation made by two days prior to the booked date won’t be charged.

Cancellation on the previous day: 20% of room charge.

Cancellation on the day: 100% of room charge.

No-show: 100% of room charge.

Are children allowed in the restaurant?

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

Can I bring a pet?

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Is there laundry service?

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

What time is check-in/check-out?

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Is there parking?

Hotel guest can use the parking lot for XXX per day per vehicle (until 24:00 of the departure day). Customers who spend more than XXX in restaurant can park for 2 hours free of charge. Please bring your parking ticket when settling the bill. Parking fee for other customers is XXX for up to 1 hour and after that XXX will be added per every 30 minutes. If you park more than 2 hours, XXX will be added to the total amount. *For example, the parking fee will be XXX if you park for 2 hours 50 minutes.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.

Can you arrange a rental car?

Yes, please contact the bell desk on 4F.

Do you have bicycles for rent?

Yes, we have rental bicycles on the 1st floor. You need a credit card to use a bicycle.

Is there parking?

Hotel guest can use the parking lot for XXX per day per vehicle (until 24:00 of the departure day). Customers who spend more than XXX in restaurant can park for 2 hours free of charge. Please bring your parking ticket when settling the bill. Parking fee for other customers is XXX for up to 1 hour and after that XXX will be added per every 30 minutes. If you park more than 2 hours, XXX will be added to the total amount. *For example, the parking fee will be XXX if you park for 2 hours 50 minutes.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.